Scope of this notice
This notice explains how Wonderland Australia Pty Ltd handles information submitted through this website. It covers initial enquiries and consultation requests. Online submission is available only when the contact page indicates that email delivery is enabled; otherwise you can contact us directly by email or phone.
Information requested
The form asks for your name, email, enquiry category, preferred language and short message. You may also provide a phone number, business and position details or consultation preferences. Required fields are marked. Do not include passport numbers, financial records, health details or other sensitive information in an initial enquiry.
Purpose and destination
Once enabled, the details you submit will be formatted into an email addressed to info@wonderlandaustralia.com.au. Your email address will be used as the reply-to address. We use the information to respond to your enquiry and discuss next steps. Submitting does not subscribe you to marketing, confirm an appointment or create an agent–client relationship.
No website enquiry database
The website does not create or maintain a database of enquiries. The sending service processes the email, and the message may be retained in service-provider records and the company email account, including normal mailbox backups. No database does not mean that email records are never retained.
Service providers and access
Enquiries are passed to the website host’s mail system and the company email provider. These services may retain mail queues, delivery records, access logs and mailbox backups. Access to enquiry emails is for responding to the enquiry and managing related services. Processing locations and retention depend on the providers and the company’s recordkeeping arrangements; contact us for details. We do not represent that all processing takes place in Australia.
Protection of your information
The server validates submissions and fixes the recipient to the company mailbox. Enquiry contents are not saved to a website database, browser storage or analytics. Temporary private files hold keyed hashes, abuse counters and delivery states to limit spam and repeated sending; they contain no enquiry text or email addresses. They are removed on later submissions after two days and may otherwise remain until the server owner deletes them. Normal host and mail logs are separate. Mail acceptance does not confirm inbox delivery or an appointment.
Cookies, analytics and privacy enquiries
No advertising, session replay or third-party analytics scripts are active. Language follows the page URL. For access, correction, retention or other privacy questions, email info@wonderlandaustralia.com.au with “Privacy enquiry” in the subject and a reference if available. Do not attach identity documents to the initial message.
Your choices
You can choose to contact us directly by email or phone instead of completing the form. Only provide information needed for the initial conversation. If a privacy concern remains unresolved, you can consult the Office of the Australian Information Commissioner about available complaint avenues.
OAIC privacy complaint information